This place is in a fantastic location with the Gondola Lift close by.

Everything's perfect. Cleanliness, comfort, service, spas, location is excellent.

I liked it.

A luxury hotel but in summer really more accessible, with lower prices and even offers that are quite worth taking advantage of. It is full of details and its location allows you to enjoy spectacular views and access to both excursions through the Pyrenees National Park and to the village. It is right next to the cable car. Its pools are an added bonus to the experience. . The hotel recommended a company that offers excursions in the Pirin National Park, Summer Bansko, which was also very professional and excellent.

Although the treatment of your staff was excellent, very friendly and welcoming, we found a bad experience on time. This is one of the lifeguards at the pool who, faced with a mistake he made involuntarily, instead of apologizing, preferred to face the client in a very bad way. We reiterate that it was a specific incident and that the rest of the staff was treated magnificently.

The breakfast options are fantastic, the rooms are quiet with high-quality electric beds, and the location is fantastic being close to the ski resort.

Everything was as it should be in a 5 star hotel-excellent!

kempinski justified my expectations.I had rellax and exellent weekend break.

Unique low-cost hotel with a great pool and mountain views. A wide array of bread and granola at breakfast.- Amazing area, perfect location adjacent to shops and places to eat.- Outside areas and the mountain provide a picturesque setting.- My favorite property in Bansko.

the location of the hotel for skiers is simply perfect as well as the vip pass for the gondola.Breakfast was very good,the spa very clean and spacious and the staff very polite.A great choice for winter vacations!

Fairly clean and wonderful relaxing place with very very helpful staff with each member of the staff being very attentive and friendly.

Had a fantastic dinner at an awesome restaurant. The spot was perfect, right in the heart of everything I wanted to check out -- it was so convenient! 🌟

Service and access to the ski area was excellent!

The spa centar is very nice it has all the facilities for maximum enjoyment

The rooms are clean and offer breathtaking mountain views.

It's a luxury hotel with very nice staff and rooms, probably the best in Bansko. The location can't be better, just near the first station of the ski gondola. The breakfast is excellent, also the SPA center (except the pools).

There is too much chlorine in the pools, which are also small and the water in them was cold. The room service prices are quite high.

I liked espescially the spa area, (quiet morning swims, before breakfast) wonderful swimming pool and saunas. The restaurant was quite good! Good reception, friendly and helpful staff. Beautiful surroundings, nature.The rooms were big and comfortable, the cottage style very suitable, although not "brand new". We extendend the stay from 4 nights to 7 nights.

I did not like my bikini getting lost at the spa area or laundry and never turned up again. Also I do not like it when guests are allowed to use the italian restaurant as a "kindgergarten" (visitors from Macedonia?) and children running all over the place with electrical gadgets when you hope to enjoy a romantic dinner. This is not supposed to be a "taverna". They should do something with the furniture in the lobby, looks not very good.